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Industrielle Services strategisch optimieren: Service Excellence Michael Schawalder 2013 edition
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Industrielle Services strategisch optimieren: Service Excellence
Michael Schawalder
Dieses Buch beschreibt einen neu entwickelten ganzheitlichen Lösungsansatz für das Servicegeschäft in der Industrie, kombiniert mit dem Customer Relationship Management, kurz CRM.
155 pages, black & white illustrations, colour illustrations, colour tables, bibliography
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | May 29, 2013 |
| ISBN13 | 9783642364525 |
| Publishers | Springer-Verlag Berlin and Heidelberg Gm |
| Pages | 155 |
| Dimensions | 168 × 240 × 14 mm · 439 g |
| Language | German |
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