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Quality is Everybody's Business Patrick L. Townsend 1st edition
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Quality is Everybody's Business
Patrick L. Townsend
Done correctly, TQM can be implemented in six to eight months. This title discusses how to define and implement a complete quality process. It explores the relationship between the three major components of a quality process - leadership, participation, and measurement - and shows how to untangle complex theory into everyday guidelines.
392 pages, 1, black & white illustrations
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | December 3, 1999 |
| ISBN13 | 9781574442847 |
| Publishers | Taylor & Francis Ltd |
| Pages | 392 |
| Dimensions | 156 × 234 × 22 mm · 658 g |
| Language | English |
