Breaking Through Bureaucracy: A New Vision for Managing in Government - Michael Barzelay - Books - University of California Press - 9780520078017 - October 9, 1992
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Breaking Through Bureaucracy: A New Vision for Managing in Government

Michael Barzelay

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Breaking Through Bureaucracy: A New Vision for Managing in Government

Attacking a fundamental weakness of bureaucracy - misplaced or misdirected accountability - this treatise describes how public officials in Minnesota experimented with such ideas as customer service, empowering employees to resolve problems and selectively introducing market forces into government.

237 pages, 3 tables

Media Books     Paperback Book   (Book with soft cover and glued back)
Released October 9, 1992
ISBN13 9780520078017
Publishers University of California Press
Pages 237
Dimensions 152 × 229 × 18 mm   ·   408 g
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