Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society - Edvardsson, Bo (Karlstad University, Sweden) - Books - Taylor & Francis Ltd - 9780415458535 - October 31, 2008
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Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society 1st edition

Edvardsson, Bo (Karlstad University, Sweden)

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Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society 1st edition

This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

144 pages, 4 black & white illustrations, 4 black & white tables, 4 black & white line drawings

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 31, 2008
ISBN13 9780415458535
Publishers Taylor & Francis Ltd
Pages 144
Dimensions 140 × 222 × 14 mm   ·   284 g
Language English  

See all of Edvardsson, Bo (Karlstad University, Sweden) ( e.g. Hardcover Book and Paperback Book )