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Cracking the CSAT Code @ Call Centers
Dipankar Das
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Cracking the CSAT Code @ Call Centers
Dipankar Das
CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.
172 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | July 31, 2018 |
| ISBN13 | 9788184876154 |
| Publishers | Narosa Publishing House |
| Pages | 172 |
| Dimensions | 239 × 165 × 18 mm · 410 g |
