Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process - Galbraith, Jay R. (Center for Effective Organizations at the University of Southern California) - Books - John Wiley & Sons Inc - 9780787979195 - May 13, 2005
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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Galbraith, Jay R. (Center for Effective Organizations at the University of Southern California)

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Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

Offers business leaders a comprehensive customer-centric organizational model that shows how to put in place an infrastructure that is organized around the demands of the customer. This title includes information about structure, management processes, reward and management systems, and people practices.

208 pages, Illustrations,

Media Books     Hardcover Book   (Book with hard spine and cover)
Released May 13, 2005
ISBN13 9780787979195
Publishers John Wiley & Sons Inc
Pages 208
Dimensions 160 × 231 × 23 mm   ·   394 g
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